Your Online Banking Security is Our Top Priority.
We want you to know that your online or mobile banking account is secure in accordance with the new Federal Financial Institutions Examination Council (FFIEC) guidelines. Virtually all types of transactions are now more secure using the FFIEC guidelines to ensure that the person signing into your account is actually you and that only you have access to perform online banking transactions.
Facts About Online Banking Security
Online banking security begins with authenticating you as the owner of your account and not someone who has stolen your identity and compromised your account. In order to identify you, authentication methodologies involve three basic factors:
C Online Banking Login
- Something the user knows (e.g., password, PIN)
- Something the user has (e.g., ATM card, smart card)
- Something the user is (e.g., biometric characteristic such as a fingerprint)
Enhanced Security Features for Better Protection
Flexible banking options built for you. Managing your money is easy with U by BB&T ®, ranked #1 in Customer Satisfaction with Mobile Banking among National Banks by J.D. Disclosure 1 1 BB&T, now Truist, received the highest score among national banks (banks with more than $150B in deposits) in the J.D. Banking Mobile App Satisfaction Study of.
Since virtually every authentication technique can be compromised, we should not rely solely on a single control for authorizing high risk transactions, but rather a system of layered security. We use a layered security program that uses different types of controls at different points during an online banking transaction. Multiple security layers generally compensate for weaknesses in one control with the strength of another.
- Already an Online Banking user? With Online Banking, you can: Access balances and accounts 24/7; Transfer funds; Set up email alerts notifying you of account activity; Pay bills easily with Cape Cod 5 Bill Pay; Go green and receive your bills online with eBills; Get secure, electronic delivery of your account statements with eStatements.
- Checking, savings, investments, mortgage, loans, insurance. BB&T offers banking services to help you reach your financial goals and plan for a sound financial future. BB&T - All We See Is You.
Effective controls that may be included in a layered security program include, but are not limited to:
- Fraud detection and monitoring systems that include consideration of customer history and behavior and enable a timely and effective institution response
- The use of “positive pay,” debit blocks, and other techniques to appropriately limit the transactional use of the account
- Enhanced controls over account activities; such as transactions allowed per day and allowable payment windows (e.g. days and times)
- Internet protocol (IP) reputation-based tools to block connection to bank servers from IP addresses known or suspected to be associated with fraudulent activities
- Policies and practices for addressing customer devices identified as potentially compromised and customers who may be facilitating fraud
- Enhanced control over changes to account maintenance activities performed by customers either online or through customer service channels
- Enhanced customer education to increase awareness of the fraud risk and effective techniques customers can use to mitigate the risk
Internal Assessments
We will continue to provide you the best security measures to protect your online banking account using single and multiple security factors. Enhanced layered security will also be used to protect your personal information as well as the banking transactions where appropriate. We will also make periodic risk assessment and adjust control mechanisms as appropriate in response to changing internal and external threats.
Prevention Starts with You
We recommend that you take several precautions to help prevent the compromise of your online banking account:
- Install anti-virus software and anti-malware programs on your computer.
- Install firewall software to prevent the “hacking” of your computer by fraudsters looking to collect your personal information.
- Stay current with your computer’s operating system, which may contain updates and patches to close security loopholes.
- Be diligent in tracking your transactional activity and reporting of suspicious activity.
- Frequently change password associated with online and mobile banking login screens.
- Limit access to your online banking account to yourself.
If You Suspect a Compromise
C I B C Online Banking
If you have determined or are suspicious that your account may have been compromised in any way, or you have received suspicious communications such as e-mails that ask for privacy information, please contact us immediately at 1-800-542-5004 so your matter can be addressed.
Online and mobile banking has just about everything you can do in a branch, without the branch. Sign on for 24/7 account access to check balances, pay bills, transfer money, even open new accounts. It’s free and easy to use, our security is state-of-the-art and our 24/7 customer service is always available for whatever you need.
Get Started
Once you enroll, you can download the mobile app to bank from your phone or tablet or sign on to KeyBank online banking from Key.com.
KeyBank online and mobile banking has convenient, easy-to-use features:
Sign On
Sign on with your fingerprint or face ID in the mobile app.
Locked out of online banking?
Click here to unlock your account and follow the prompts.
Deposit
Deposit checks from your phone with the mobile app.
Pay Bills
Schedule and pay bills with Bill Pay.1 You can even get payments there the next business day or sooner with the Pay It Faster2 feature.
Send Money
Lock & Unlock
Order
Activate
Set Up
Set up account alerts to monitor transactions in real time.
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